Delivery Policy

UK delivery is FREE on all orders over £30.

IN STOCK ITEMS - For items we stock, we aim to dispatch orders on the same day if ordered before 12pm and deliver on the next working day (UK mainland only) (Monday to Friday Only)

SATURDAY DELIVERY -

Some items may be available for Saturday delivery (Charges apply). Please contact us by phone to check if Saturday delivery is available for the product you wish to order. 

OUT OF STOCK or PRE-ORDERED ITEMS - Please see delivery information shown in the title of the product or check with your sales agent.

EXCEPTIONS FOR CERTAIN BRANDS
Where product is not stocked in our own warehouse, delivery times may vary. Please speak to a sales agent to confirm delivery times on these items or advise if your order is of an urgent nature.

BROTHER - Some models are sent directly by Brother, allow 3-5 working days. Machines priced over £599 may take 7-14 days for delivery.
JANOME -
Some models sent directly by Janome, allow 3-5 working days
PFAFF & VIKING HUSQVARNA -
Most models sent directly from mainland Europe - allow up to 10 working days
ADJUSTOFORM -  Dress forms are made to order and generally take 7-10 working days for delivery.

SHOWROOM MODELS / EX-DISPLAY MODELS - These may need to be tested prior to being sent and may not be dispatched straight away - please allow 3-5 working days for delivery.

NOTIFICATIONS OF DELIVERY -

Generally our carriers will send you a message by email or text message (SMS) with tracking information If this information has been provided at the point of purchase. 

Please note that if you order more than one product, they may arrive separately - even if advertised as part of a bundle. This is due to the fact that we operate several warehouses and some stock is delivered directly from the manufacturer.

Some remote areas such as Highlands and Islands may take longer to reach.

Delivery times may vary in busy periods such as Black Friday, Cyber Monday, Christmas time, Bank holidays etc. Please check with us for latest delivery information when you place your order.

Deliveries are securely tracked. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery our couriers will generally leave the item(s) with a neighbour or a safe place if you have specified this is as appropriate.

Delivering Outside UK

Many of our products are only available for delivery within the United Kingdom. We only supply BS spec product designed for use in the UK. Please check with our sales team before ordering if you wish to order for delivery outside of the UK.

If you wish to provide delivery instructions after placing your order, please contact us as soon as possible quoting order number.

Returns

Please see our returns policy (click here)