Delivery Policy

UK mainland delivery is FREE on all orders over £30 which includes all Sewing Machines, Overlockers, Embroidery Machines and Ironing Presses.

IN STOCK ITEMS - We aim to dispatch orders on the same day if ordered before 12pm.

We use multiple national delivery carriers including but not limited to Parcelforce, DPD, UK mail, Royal mail, TNT, UPS, FedEx and Pallex.

Each of our carriers will contact you with tracking information and more often now you will receive a time slot by text message on the day of delivery (this service is generally dependant on your local depot).

Please note that if you order more than one product, they may arrive separately - even if advertised as part of a bundle. This is due to the fact that we operate several warehouses and some stock is delivered directly from the manufacturer.

Products in stock we offer a next working day delivery with the exception of Pfaff & Viking Husqvarna machines as they can take between 7 - 14 days, plus non-stock or pre-ordered items. Some remote areas such as Highlands and Islands may take longer to reach.

Delivery times may vary in busy periods such as Black Friday, Cyber Monday, Christmas time etc. Please check with us for latest delivery information when you place your order.

Deliveries are securely tracked. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery our couriers will generally leave the item(s) with a neighbour or a safe place if you have specified this is as appropriate.

Please note that SHOWROOM MODELS & EX-DISPLAY MODELS are tested prior to being sent and may not be dispatched straight away - please allow up to 7 working days for delivery. For urgent requirement, please let us know.

 
Adjustoform Dress

Adjustoform Dress forms are made to order and generally take 7-10 working days for delivery.

Delivering Outside UK

Many of our products are only available for delivery within the United Kingdom. Please check with our sales team before ordering if you wish to order for delivery outside of the UK.

If you wish to provide delivery instructions after placing your order, please contact us as soon as possible quoting order number.

Returns

Please see our returns policy (click here)

* Working days only - Order before 12pm for same day dispatch on most machines.