Delivery Policy

Updated 23/03/19

UK delivery is FREE on all orders over £30. 

Our couriers will notify you 1 to 2 days before delivery by SMS (text) or Email so you can know when to expect your item.

We aim to deliver orders of in stock items within 1 - 5 working days.
Please note that due to increased demand for Sewing Machines and Overlockers whilst the British Sewing Bee series is on TV, some deliveries of popular models may take longer than usual. If your item is of an urgent nature, please inform us when placing your order as we may be able to prioritise it.

OUT OF STOCK or PRE-ORDERED ITEMS - If the title of your product or the description contains delivery information, please refer to this for estimated delivery of your item.

AGENCY MODELS (sent directly from manufacturers)

BROTHER - Many Brother models are sent directly from Brother. Please allow 1-5 working days for delivery. Machines priced £599 or above are specially ordered in and may take 5-14 days for delivery. VR, PR and XV models are delivered to our showroom and then redelivered by our own couriers to your home or work - please allow 5-21 days for these models.

JANOME - Please allow 5-7 working days for delivery of Janome products - out of stock items / preorders please see delivery information in the title of the product.

PFAFF & VIKING HUSQVARNA - Most models from these brands are sent directly from mainland Europe as special order items. Please allow 1 to 3 weeks for delivery. Please note we are expecting delays of some items due to a planned warehouse move in March to April - please contact us for up to date delivery information for these brands.

SHOWROOM MODELS / EX-DISPLAY MODELS - These machines are tested by sewing machine engineers prior to being sent and may not be dispatched straight away - please allow up to 14 days for delivery.

ADJUSTOFORM -  Dress forms are made to order. Please allow 1-2 weeks for delivery.

TOYOTA - Please allow up to 5 working days for delivery

OTHER BRANDS (INC. SINGER, BERNETTE, AEG, NECCHI, JAGUAR, HIGHLINE, MILLEPUNTI, VIGORELLI) - Unless otherwise stated, please allow up to 5 working days for delivery.

Delivery times may be longer than quoted in busy periods such as Sales, Black Friday, Cyber Monday, Christmas time, Bank holidays etc. If your item is of an urgent nature, please check with your sales agent for up-to-date delivery times.

NOTIFICATIONS OF DELIVERY (By Courier)

Our carrier will normally notify you by email or text message (SMS) 1-2 days before delivery.

Please note that if you order more than one product, they may arrive separately - even if advertised as part of a bundle. This is due to the fact that we operate several warehouses and some stock is delivered directly from the manufacturer.

Deliveries are securely tracked. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery our couriers will generally leave the item(s) with a neighbour or a safe place if you have specified this is as appropriate.

Delivering Outside UK

Many of our products are only available for delivery within the United Kingdom. We only supply BS spec product designed for use in the UK. Please check with our sales team before ordering if you wish to order for delivery outside of the UK.

If you wish to provide delivery instructions after placing your order, please contact us as soon as possible quoting order number.

Industrial Machines

These are delivered by pallet at a cost of £65. Please note these items can be heavy and will may require 2 people to unload into your premises. Failed deliveries will not be refunded.

Returns

Please see our returns policy (click here)