Delivery Policy

UK delivery is FREE on all orders over £30. 

We aim to deliver orders of in stock items within 1-3 working days.

OUT OF STOCK or PRE-ORDERED ITEMS - If the title of your product or the description contains delivery information, please refer to this for estimated delivery of your item.

AGENCY MODELS (sent directly from manufacturers)

BROTHER - Many Brother models are sent directly from Brother. Please allow 1-5 days for delivery. Machines priced £599 or above may take up to 14 days for delivery. VR, PR and XV models are delivered to our showroom and then redelivered to your home or work.

JANOME - Many Janome models are sent from Janome's own warehouse. Please allow 1-5 days for delivery. Please allow 1-2 weeks for models: 14000, 15000, Atelier 9. Pre-ordered machines - please see delivery information in the title of the product.

PFAFF & VIKING HUSQVARNA - Most models from these brands are sent directly from mainland europe as special order items. Please allow 1 to 3 weeks for delivery.

SHOWROOM MODELS / EX-DISPLAY MODELS - These machines are tested by sewing machine engineers prior to being sent and may not be dispatched straight away - please allow 7-14 days for delivery.

GIFTS FOR BIRTHDAYS / CHRISTMAS - Items are sent out as they are delivered to us from the manufacturer in original packaging. Please send us a request if you would like your item "black-wrapped" to hide the contents. Note: this is not always possible at busy times and we would suggest delivering to an alternative address or collection point if convenient. 

ADJUSTOFORM -  Dress forms are made to order. Please allow 1-2 weeks for delivery.

OTHER BRANDS (INC. SINGER, BERNETTE, AEG, NECCHI, JAGUAR, HIGHLINE, TOYOTA, MILLEPUNTI, VIGORELLI) - Unless otherwise stated, please allow 1-5 working days for delivery.

Delivery times may be longer than quoted in busy periods such as Sales, Black Friday, Cyber Monday, Christmas time, Bank holidays etc. If your item is of an urgent nature, please check with your sales agent for up-to-date delivery times.

NOTIFICATIONS OF DELIVERY (By Courier)

Most deliveries will be by DPD. Download the free smartphone app 'Your DPD' and register your mobile number, email and delivery address to track your DPD delivery. Once a tracking number has been assigned to your order your app will notify you. This will normally be the working day before delivery.

Generally our carriers will send you a message by email or text message (SMS) with tracking information If this information has been provided at the point of purchase.

Please note that if you order more than one product, they may arrive separately - even if advertised as part of a bundle. This is due to the fact that we operate several warehouses and some stock is delivered directly from the manufacturer.

Deliveries are securely tracked. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery our couriers will generally leave the item(s) with a neighbour or a safe place if you have specified this is as appropriate.

Delivering Outside UK

Many of our products are only available for delivery within the United Kingdom. We only supply BS spec product designed for use in the UK. Please check with our sales team before ordering if you wish to order for delivery outside of the UK.

If you wish to provide delivery instructions after placing your order, please contact us as soon as possible quoting order number.

Industrial Machines

These are delivered by pallet at a cost of £65. Please note these items can be heavy and will may require 2 people to unload into your premises. Failed deliveries will not be refunded.

Returns

Please see our returns policy (click here)

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