15 YEAR PARTS LABOUR AND FREE ANNUAL SERVICING ON ALL MACHINES (EXCLUDING AGENCY MODELS)
Agency models are machines that we sell on behalf of Janome, Brother and Elna, the guarantee for these machines vary from 2-3 years parts and labour only (service is not included).
For all non-agency machines we include a NO COST service every year. We only ask that you as the customer cover the carriage cost to send the machine to us.
If you would like your machine collected from you (mainland UK only), we then collect, service and redeliver your machine to you. The total cost of this service is £30 inc. return postage. This represents a huge saving as the cost of getting a sewing machine serviced locally around the country normally ranges from £60 to £100.
An additional optional extension to this guarantee which includes collection & redelivery for the lifetime of this guarantee is available at the current cost of £59.94 and can be added within 6 months of purchase. Please contact us for further information on this service.
We do not guarantee any machine for any business use. We can only guarantee machines for domestic use. If you are a small business, as long as you notify us prior to purchasing we will then advise you if it is correct for your business and the guarantee we can offer you.
Guarantees from the Manufacturers
Our Machines are brand new and have a full manufacturer’s warranty. Registration may be required.
Manufacturers warranties normally vary between 2 years and 5 years.
Warranty for 15 Years on selected models
Parts and labour for 15 years on selected models. When purchasing a selected new machine from this website you're safe in the knowledge that you can buy with peace of mind.
What's covered? Bone-fide faults. As per the manufacturers Guarantee.
What's not covered? Very little. Naturally this extended cover excludes willful damage, misuse, repairs caused by overuse or repairs made necessary by commercial use. Also "consumable items" such as belts, bulbs,bobbin cases and needles as stated on the manufacturers guarantee document.
All our new sewing machines undergo a pre delivery factory inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components for a period of 6 months we will sanction our "no carriage cost" back to base, repair and return of your machine within the UK mainland.
Please contact us first as all repair/returns must be authorised prior to being sent. We will e-mail you or post a RMA form before repairs are authorised.
VERY IMPORTANT NOTICE
YOU MUST RETAIN ALL THE ORIGINAL PACKAGING IF YOU WISH FOR YOUR MACHINE TO BE COLLECTED BY US. THIS INCLUDES ALL INTERNAL POLYSTYRENE.
Please retain the original packing materials - just in case your machine has to be returned to us. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging. We will not be able to arrange collection/delivery if you do not retain packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland.
All machines must be used for normal domestic purposes. The warranty does not cover consumable items such as: needles, bobbins, bobbin cases, bulbs, belts, non-metal parts, loopers, blades, timing adjustments etc as stated in the manufacturers warranty.
This guarantee does not affect your statutory consumer rights
Industrial machines are covered for 1 year only. This is due to the weight and size of the machine, we cannot collect or redeliver during the guarantee, however, all labour and parts are free for the first year.