Returns Policy

We offer a no quibble 30 days exchange policy for all Sewing machines under £1000 supplied within the UK as well as a 14 day refund policy (your statutory right). For exchanges, where possible we will collect the machine you are returning to us when delivering a replacement.

Our trial encourages you to try your purchase to ensure it performs to your satisfaction. Please be aware that if you are intending to exchange or return your purchase it must be returned in as close to new condition as reasonably expected with no cosmetic damage. Please do not destroy or deface packaging as this is required for returns purposes. 

Exchange machines must be same or higher value of original purchase. Exchanges are available on machines up to the value of £999. Higher value goods may not be able to be exchanged outside of 14 days of delivery.

DAMAGED RETURNS

Minor damage to consumable components such as bobbin case, needles, bobbins etc. to returned or exchanged machines due to misuse will be chargeable as per our standard repair rates.

We reserve the right to reject a return if a machine has been damaged due to misuse or damaged in transit arranged by the customer.

WHEN WILL I RECEIVE A REFUND?

Refunds will be processed as soon as machine has been checked in to ensure it has arrived in the condition it was sent, normally within 10 working days of receiving goods back.

WHERE DO I SEND MY RETURN?

All returns must be delivered back to one of our service/repair centres. You will be provided with the return address along with your returns authorisation number when contacting us to arrange a return.

If for any reason you are not satisfied with a product purchased from us, you may return it for a refund within 14 days of delivery to you.

The following terms and conditions will apply:

1/ Machines

Sewing Machines, Embroidery Machines, Overlockers, Dress Forms, Ironing Presses.
Are only covered by this guarantee if they were purchased for normal domestic purposes and used in a household environment.

2/  Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers are entitled to a cooling off period of 14 days from receiving the goods.

The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by email or post, by using the cancellation form provided.

You will be issued with an RMA number and an address for your return. Please note returns may not be accepted without this number and could delay your return.

Where items have arrived damaged, the customer must inform us about this as soon as possible.

3/ Faulty or Damaged Goods

We will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.

4/ Change your mind policy

The customer will return the goods at their cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where valuable items are being returned, it is advisable that customers should opt for insured shipping, as we will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned.

5/ Pack Carefully

Please ensure that you carefully pack any items being returned to us.
As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

6/ Must be in as new condition complete with all packaging.

With the exception of items that were delivered and found to be damaged or faulty:
Goods being returned for a refund must be in as new condition and be in their original packaging. Any Software provided must be unopened and any security seals and / or shrink-wrap must be intact.

7/ Refund payments.

Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. For Paypal transactions, the email address associated with the payment made. Under normal circumstances refunds will be credited to customers within 5 business days of returned items being received.

8/ Goods returned incomplete.

We will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all accessories, peripheral devices and other items such as manuals, foot controls etc. that were included in the original order are not missing.

9/ Software

Software sales are excluded from our returns and exchange policy and cannot be returned unless faulty.

10/ Personalised items

Personalised items are excluded from our returns and exchange policy and cannot be returned unless faulty.

Copy of trial policy valid for Machines purchased 1st December to 20th December 2018 - Buying for Christmas? All machines now have an extended trial until 25th January 2019*
If the machine you are purchasing is not going be used until 25th December at Christmas, we will happily exchange the product up to 25th January 2019. This covers all new machines supplied up to the value of £1000 (excluding Brother agency machines valued £599 and above).