Making A Purchase
Shopping online is really easy. Just browse our Catalogue, and click on the ’add to basket’ button by the item you wish to buy. When you’ve selected everything you need click on ’checkout’ and follow the links which take you through the checkout and our secure online payment process.
All major credit and debit cards are accepted - Visa, Visa Delta, Mastercard, Meastro, Solo, American Express. We also accept payments by Paypal.
We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our online catalogue. All prices and offers shown on this site are subject to stock availability. E & OE. Every effort is made to ensure accurate information and descriptions. However, we will not be held responsible for errors or omissions displayed on product price or details in our online catalogue. All colours of products shown on this website are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.
--- We do not supply Janome branded sewing machines or overlockers to customers residing outside the United Kingdom and the Republic of Ireland. The warranty on Janome products sold by ourselves is limited to these territories ---
Shipping And Handling
Orders over £25.00 are shipped to mainland UK addresses FREE of charge. Smaller orders below £25.00 will carry a shipping charge of just £5.00.
Horn Sewing Cabinets. FREE delivery applies to most of the UK mainland, however, a charge will be made for deliveries in outlying areas. Details can be found in the Horn Cabinets section of our website
We process orders very quickly. Providing the items ordered are in stock, we will normally dispatch on the same day. Sewing machines, Overlockers and other large items are sent out via Parcel force for next working day delivery. Smaller items are sent out via royal mail and delivery will normally take up to 2 working days. This delivery schedule applies to orders downloaded during weekdays before 2pm. Orders placed after 2pm on Fridays or during the weekend will normally be dispatched on the following Monday (excluding Bank Holidays) We will endevour to ship your your order within this schedule, we will not be held responsible for delays and resulting consequences thereof, caused by any third party. We choose our carriers carefully, and they work hard to make sure your order arrives safely and in good time. Although rare, delays in delivery are sometimes unavoidable owing to problems outside their control such as: heavy traffic congestion, bad weather or an unexpectedly high volume of parcels.
f your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Prices shown in our online catalogue include VAT (sales tax) except books which are zero rated.
Customers ordering from overseas i.e. outside of the EU should click the ’Tax Exempt’ box during the checkout procedure to reduce the sales tax to zero.
Credit Card Security
We use the most up-to-date and secure system available. Our secure payment gateway means that credit / debit card details cannot be viewed over the web. This system communicates between our bank and the customer’s bank or card provider, and because none of the card details are stored or downloaded, this information cannot be accessed and later used for fraud.
The Yellow Padlock: This will appear on the bottom of your screen when you reach the page that requests your payment card details, it confirms that you are in a safe environment and your computer has gone into secure mode ..
FREE parts & labour for up to 15 years depending on make and model of machine purchased. Includes collect / return cover for mainland UK addresses - for the first 6 months.
During the guarantee period if your machine is found to be in need of attention owing to problems caused through faulty components and/or poor workmanship, we will arrange collection, repair and return of your machine at no charge (Delivery charges apply after 6 months of purchase). This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes, and does not cover consumable items such as: needles, needle threaders, bobbins, light bulbs, belts, loopers, blades etc - as stated on the manufacturers guarantee document
Contact number: 020 3826 5900
Very often, problems on sewing machines and overlockers are down to user error. Customers who have purchased their machine from britishsewingcentre.co.uk can use the above phone number for free help and advice. If we find that your machine is in need of workshop attention, our free collection - repair and return facility will be quickly arranged. . Please retain the original packing materials -
just incase your machine has to be returned to us.
Where any extension is offered in addition to the manufacturer’s normal guarantee.
A written guarantee will be provided with the machine to cover the extended term. The extended term offer applies only to machines purchased via telephone mail order or online. To qualify for the extended term of guarantee, machines must be paid for in full at the point of ordering.
Free collection & Return applies to all machines in our online catalogue, unless stated otherwise - for the first 6 months.
Please note that we may monitor and record calls made to and from our company for training, monitoring and security purposes and for the prevention of fraud.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
Customers must return their WEEE item to us within 28 days of purchasing their new item
30 DAY TRIAL MUST BE ASKED FOR IN WRITING BEFORE PURCHASE
FLC DISTRIBUTORS LTD (t/a British Sewing Centre)
Place of Registration:
Registered in England and Wales
Company registration number
10 Victors Way
Contact Telephone Number:
020 3826 5900