20 Direct pattern selection keys
7mm stitch width
5mm stitch length
4mm length triple straight stitch
Built-in stitch reference charts
Easy set bobbin
Auto thread cutter (Scissors button)
GUARANTEE - PARTS & LABOUR + SERVICING (updated 20th July 2018)
30 day Exchange Guarantee.
If you're not happy with one of our products for any reason we will exchange it within 30 days (14 day returns for refunds) View our full returns policy
FREE SERVICING OFFER
For machines eligible for our 15 year guarantee we include a NO COST SERVICE up to once a year. We only ask that you as the customer cover the carriage cost for the return of the machine to one of our service centres.
If you would like your machine sent to us (mainland UK only), we can arrange a return service via courier. We then service your machine and redeliver your machine back to you. The total cost of this service is £30 inc. return postage. This represents a huge saving as the cost of getting a sewing machine serviced locally around the country normally ranges from £60 to £100. If you are local to us you can of course bring your machine in to our service centre at no cost.
Please keep the original box and internal packaging your machine arrived in if you wish for us to arrange the return your machine during the guarantee period*.
Agency models are machines that we sell on behalf of Janome, Elna and Brother the guarantee for these machines vary from 1 to 3 years parts and labour only.
Our guarantee gives you fantastic peace of mind when buying your new sewing machine. If your machine needs to come into us for attention for any reason, within the first 6 months of purchase carriage is free of charge. After the first 6 months, we ask you as the customer to cover the carriage cost for the return of the machine to one of our service centres. We can arrange carriage with our couriers for £30 (collection and return) on the condition that you have the original packaging.
Guarantees from the Manufacturers
Our Machines are brand new and have a full manufacturer’s warranty. Registration may be required. Manufacturers warranties normally vary between 2 years and 5 years and will be confirmed within each product listing.
Our extended guarantee on selected models
Benefit from our extended parts and labour guarantee selected models. When purchasing a selected new machine from us, you're safe in the knowledge that you can buy with peace of mind.
What's covered? Electrical and mechanical components - as per the manufacturers Guarantee.
What's not covered? Naturally this extended cover excludes wilful damage, misuse, overuse and commercial use. Consumable items such as but not limited to foot pedals, belts, bulbs, bobbin cases, needle plates and needles are also not covered as per the manufacturer's guarantee.
OPTIONAL SERVICE PLAN
An additional optional extension to this guarantee which includes free return via courier & re-delivery for the lifetime of this guarantee + servicing up to once a year is available at the current one-off cost of £99.95 (for machines up to £999) and can be added at the point of sale or within 6 months of purchase.
Important Notice re. Business use
With the exception of industrial machines, or where specified on your invoice, we do not guarantee any machine for any business use. Our guarantee is for domestic home use only. We also offer an educational use guarantee between 2 and 5 years depending on the model(s) chosen, when the machine is to be used within an educational setting. This valid for purchases by schools, colleges, university and local authorities. If you are a charity, please inform us at the time of purchase and we will advise on the guarantee we can provide depending on the use of the machines.
Authorised service centres
Our engineers are trained sewing machine mechanics who are certified by the brands we supply. As a condition of our guarantee, you may only use our service centres and engineers to perform maintenance and/or repairs on your product. Please seek permission prior to taking the machine to another engineer. If you take your machine to an unauthorised engineer, you may void your warranty. If you have a local service centre you wish to use, please discuss this with our service team.
All our new sewing machines undergo a pre-delivery factory inspection and are tested for your assurance. You can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.
What happens if my new machine arrives faulty or becomes faulty?
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components, for a period of 6 months we will arrange a carriage-paid return label. We will then repair and return your machine - available to UK mainland customers only. If you are outside of the UK mainland, please return the machine via a carrier of your choice to one of our service centres and it will be returned to you free of charge. We cannot reimburse costs incurred for return by your own carrier.
Please contact us first as all repair/returns must be authorised prior to being sent. We will send you a returns form to complete so your repair/return can be authorised.
IMPORTANT NOTICE: Please keep the original box and internal packaging your machine arrived in if you wish for us to arrange the return your machine during the guarantee period*.
This guarantee does not affect your statutory consumer rights
New Industrial, professional and commercial sewing machines are covered for 1 year return to base guarantee - we cannot arrange a courier for these items. Ironing presses marked professional or HD are domestic machines however are covered with a 6 month guarantee when used for business purposes.
* Return service available from UK mainland area only. Return and re-delivery charges apply after 6 months of original purchase date.
UK delivery is FREE on all orders over £30. We use DPD, Fedex, UPS and Royal Mail for deliveries.
IN STOCK ITEMS - For items we stock, we aim to dispatch orders on the same day if ordered before 12pm and deliver on the next working day (UK mainland only) (Monday to Friday Only)
OUT OF STOCK or PRE-ORDERED ITEMS - Please see delivery information shown in the title of the product or check with your sales agent.
EXCEPTIONS FOR CERTAIN BRANDS
Where product is not stocked in our own warehouse, delivery times may vary. Please speak to a sales agent to confirm delivery times on these items or advise if your order is of an urgent nature.
BROTHER & JANOME - some agency models may take longer to arrive. Please check with your sales agent when placing your order to receive an estimated delivery time.
PFAFF & VIKING HUSQVARNA - Most models sent directly from mainland Europe - allow up to 10 working days
ADJUSTOFORM - Dress forms are made to order and generally take 7-10 working days for delivery.
SHOWROOM MODELS / EX-DISPLAY MODELS - These may need to be tested prior to being sent and may not be dispatched straight away - please allow 1-5 working days for delivery.
NOTIFICATIONS OF DELIVERY
Generally our carriers will send you a message by email or text message (SMS) with tracking information If this information has been provided at the point of purchase.
Please note that if you order more than one product, they may arrive separately - even if advertised as part of a bundle. This is due to the fact that we operate several warehouses and some stock is delivered directly from the manufacturer.
Some remote areas such as Highlands and Islands may take longer to reach.
Delivery times may vary in busy periods such as Black Friday, Cyber Monday, Christmas time, Bank holidays etc. Please check with us for latest delivery information when you place your order.
Deliveries are securely tracked. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery our couriers will generally leave the item(s) with a neighbour or a safe place if you have specified this is as appropriate.
Delivering Outside UK
Many of our products are only available for delivery within the United Kingdom. We only supply BS spec product designed for use in the UK. Please check with our sales team before ordering if you wish to order for delivery outside of the UK.
If you wish to provide delivery instructions after placing your order, please contact us as soon as possible quoting order number.
These are delivered by pallet to the curbside. Please note these items can be heavy and will require a minimum of 2 people to unload into your premises. Failed deliveries will be charged at £70+VAT.
Please see our returns policy (click here)