Janome Memory Craft 400E Embroidery Machine - Special Purchase

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The Limited edition Janome Memory Craft 400e Embroidery Machine was released in 2017, there are many features normally only found on more expensive machines such as the 500E, The 400e is a modern day replacement to the much loved former 200E Janome Embroidery machine which was an absolutely cracking machine.

If you are looking to venture into the world of home embroidery then this machine will not only allow you to do that but as you get more into this addictive hobby the machines size will allow you to do more than just dabble. Add professional style embroidery to garments, accessories, home decor items and more. Transform everything in your home to something uniquely yours or embroidery gifts for the family. Its easy to use and even has top drop in bobbin and built-in needle threading to make creating quick and easy.

The 5" colour screen is a delight to use, all the touch screen icons can be found easily, plus the icon buttons are large enough for pressing with fatter fingers. Choose from 6 built in fonts, or lots of designs, which can be found by design size or design category.

You can resize designs by increments of 1% from 80% - 120% and you can even zoom in or out to edit designs, flip horizontal and vertical rotate by 1° whilst using simple drag and drop to position your design.

Tutorial DVD
With fast setup and DVD tutorial you'll be stitching in moments.

160 Built-In Designs
Floral, Cross stitch, Quilt blocks, borders, corners, uppercase, script and lower case lettering can be quickly selected onscreen.

Bed-mounted Carriage Arm
The bed-mounted carriage arm allows for greater stability with no additional embroidery attachments.

Compatible with Janome Software
The Memory Craft 400E is compatible with powerful Janome digitizing and customizing software. (Optional Extra)

LCD Touchscreen
The backlit LCD touchscreen provides clear and easy stitch and edit selection, plus on-screen step by step help functions. 

Large Embroidery Area
The standard hoop is 8" x 8" (200 x 200 mm), providing a generous embroidery field.

USB Memory Key Compatible
Transfer embroidery designs in Janome JEF format from your computer quickly and easily using a USB memory key.

Main Features:
160 built-in embroidery designs
3 monogramming fonts
Top loading bobbin
Auto de-clutch bobbin winder
Built in needle threader
Automatic Thread cutter (scissor button)
Backlit LCD touchscreen
USB memory key compatible
Multiple re-sizing capability - 80, 90, 100, 110 and 120%
45 and single degree design rotation
Compatible with Janomes digitizing software
Screen messages in 11 languages
Extra-high industrial type presser foot lift  
Multi-folder memory system
Maximum embroidery size: 8" x 8" (20cm x 20cm)
2 Embroidery Hoops included
Embroidery speed up to 860 spm
Built-in carry handle
Soft cover
On screen edit

Accessories Include: Bobbins, Lint brush, Additional spool pin, Felt, Spool stand, 2 x Spool holders, Scissors, Screwdrivers, Needle pack, 1 x Embroidery hoop, 8 x 8, Embroidery hoop clips, Instruction book, Template sheets, Power supply cord, Instructional movie CD.

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    GUARANTEE - PARTS & LABOUR + SERVICING (updated 20th July 2018)

    30 day Exchange Guarantee.
    If you're not happy with one of our products for any reason we will exchange it within 30 days (14 day returns for refunds) View our full returns policy


    For machines eligible for our 15 year guarantee we include a NO COST SERVICE up to once a year. We only ask that you as the customer cover the carriage cost for the return of the machine to one of our service centres.

    If you would like your machine sent to us (mainland UK only), we can arrange a return service via courier. We then service your machine and redeliver your machine back to you. The total cost of this service is £30 inc. return postage. This represents a huge saving as the cost of getting a sewing machine serviced locally around the country normally ranges from £60 to £100. If you are local to us you can of course bring your machine in to our service centre at no cost.

    Product guarantee


    Please keep the original box and internal packaging your machine arrived in if you wish for us to arrange the return your machine during the guarantee period*. 

    Agency models are machines that we sell on behalf of Janome, Elna and Brother  the guarantee for these machines vary from 1 to 3 years parts and labour only.

    Our guarantee gives you fantastic peace of mind when buying your new sewing machine. If your machine needs to come into us for attention for any reason, within the first 6 months of purchase carriage is free of charge. After the first 6 months, we ask you as the customer to cover the carriage cost for the return of the machine to one of our service centres. We can arrange carriage with our couriers for £30 (collection and return) on the condition that you have the original packaging. 

    Guarantees from the Manufacturers
    Our Machines are brand new and have a full manufacturer’s warranty. Registration may be required. Manufacturers warranties normally vary between 2 years and 5 years and will be confirmed within each product listing.

    Our extended guarantee on selected models
    Benefit from our extended parts and labour guarantee selected models. When purchasing a selected new machine from us, you're safe in the knowledge that you can buy with peace of mind. 

    What's covered? Electrical and mechanical components - as per the manufacturers Guarantee. 

    What's not covered? Naturally this extended cover excludes wilful damage, misuse, overuse and commercial use. Consumable items such as but not limited to foot pedals, belts, bulbs, bobbin cases, needle plates and needles are also not covered as per the manufacturer's guarantee. 


    An additional optional extension to this guarantee which includes free return via courier & re-delivery for the lifetime of this guarantee + servicing up to once a year is available at the current one-off cost of £99.95 (for machines up to £999) and can be added at the point of sale or within 6 months of purchase.

    Important Notice re. Business use 

    With the exception of industrial machines, or where specified on your invoice, we do not guarantee any machine for any business use. Our guarantee is for domestic home use only. We also offer an educational use guarantee between 2 and 5 years depending on the model(s) chosen, when the machine is to be used within an educational setting. This valid for purchases by schools, colleges, university and local authorities. If you are a charity, please inform us at the time of purchase and we will advise on the guarantee we can provide depending on the use of the machines.

    Authorised service centres

    Our engineers are trained sewing machine mechanics who are certified by the brands we supply. As a condition of our guarantee, you may only use our service centres and engineers to perform maintenance and/or repairs on your product. Please seek permission prior to taking the machine to another engineer. If you take your machine to an unauthorised engineer, you may void your warranty. If you have a local service centre you wish to use, please discuss this with our service team.

    All our new sewing machines undergo a pre-delivery factory inspection and are tested for your assurance. You can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.

    What happens if my new machine arrives faulty or becomes faulty?

    If for some reason your new machine is found to be in need of attention due to problems caused through faulty components, for a period of 6 months we will arrange a carriage-paid return label. We will then repair and return your machine - available to UK mainland customers only. If you are outside of the UK mainland, please return the machine via a carrier of your choice to one of our service centres and it will be returned to you free of charge. We cannot reimburse costs incurred for return by your own carrier.

    Please contact us first as all repair/returns must be authorised prior to being sent. We will send you a returns form to complete so your repair/return can be authorised.

    IMPORTANT NOTICE: Please keep the original box and internal packaging your machine arrived in if you wish for us to arrange the return your machine during the guarantee period*. 

    This guarantee does not affect your statutory consumer rights

    New Industrial, professional and commercial sewing machines are covered for 1 year return to base guarantee - we cannot arrange a courier for these items. Ironing presses marked professional or HD are domestic machines however are covered with a 6 month guarantee when used for business purposes. 

    * Return service available from UK mainland area only. Return and re-delivery charges apply after 6 months of original purchase date.

    Delivery Policy

    UK delivery is FREE on all orders over £30. We use DPD, Parcelforce, Fedex, UPS and Royal Mail for deliveries.

    IN STOCK ITEMS - For items we stock, we aim to dispatch orders on the same day if ordered before 12pm and deliver on the next working day (UK mainland only) (Monday to Friday Only)

    OUT OF STOCK or PRE-ORDERED ITEMS - Please see delivery information shown in the title of the product or check with your sales agent.

    Where product is not stocked in our own warehouse, delivery times may vary. Please speak to a sales agent to confirm delivery times on these items or advise if your order is of an urgent nature.

    BROTHER & JANOME - some agency models may take longer to arrive. Please check with your sales agent when placing your order to receive a delivery time. 
    Most models sent directly from mainland Europe - allow up to 10 working days
    ADJUSTOFORM -  Dress forms are made to order and generally take 7-10 working days for delivery.

    SHOWROOM MODELS / EX-DISPLAY MODELS - These may need to be tested prior to being sent and may not be dispatched straight away - please allow 1-5 working days for delivery.


    Generally our carriers will send you a message by email or text message (SMS) with tracking information If this information has been provided at the point of purchase. 

    Please note that if you order more than one product, they may arrive separately - even if advertised as part of a bundle. This is due to the fact that we operate several warehouses and some stock is delivered directly from the manufacturer.

    Some remote areas such as Highlands and Islands may take longer to reach.

    Delivery times may vary in busy periods such as Black Friday, Cyber Monday, Christmas time, Bank holidays etc. Please check with us for latest delivery information when you place your order.

    Deliveries are securely tracked. This is to ensure the goods are delivered and received correctly. If you can’t be there to sign for delivery our couriers will generally leave the item(s) with a neighbour or a safe place if you have specified this is as appropriate.

    Delivering Outside UK

    Many of our products are only available for delivery within the United Kingdom. We only supply BS spec product designed for use in the UK. Please check with our sales team before ordering if you wish to order for delivery outside of the UK.

    If you wish to provide delivery instructions after placing your order, please contact us as soon as possible quoting order number.

    Industrial Machines

    These are delivered by pallet to the curbside. Please note these items can be heavy and will require a minimum of 2 people to unload into your premises. Failed deliveries will be charged at £70+VAT.


    Please see our returns policy (click here)